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FACILITY&SERVICE

  • check in out

    check in 15:00 / out 11:00
    The reception is open from 7:00 to 23:00

  • Convenient multilingual service

    Convenient multilingual service

    • 1. The receptionists speak Japanese and English.
      * The call center will be able to support you outside of operating hours.
    • 2. A translation app for 12 different languages has been installed in the tablet of the front desk.
      Available in: English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Filipino, Thai, French, Nepali, Hindi and Russian.
    • 3. Feel free to use AI powered robot concierge services "Bebot" that speaks English and Chinese. For more information, check out this demo "Bebot".
      * The above text is a link to Bebot demo movie. Please click on the pop-up window on your right corner for the actual chat.
  • Free Wifi

    Free Wi-Fi is available in each guestroom as well as in the reception area!

  • Smartphone

    Smartphones "Handy" are available in each guestroom.

    Make unlimited free calls within Japan and to selected foreign countries!
    You can conveniently take it with you during the day for sightseeing.
    Use it as your personal phone and feel free to download apps on it.

  • Laundry

    Freely use the coin laundry room in the hotel.

  • * Bed Making

    Please be advised that you are required to make a bed by yourself.
    Please ask for a pay bed making service, should you wish us to make a bed for you.

  • * Bed making for those staying 4 or more nights consecutively

    A complementary bed making service is available for those who stay 4 or more nights consecutively.
    The service is available on the 4th day, 7th day, and 10th day from the day after check-in.

  • * Room Cleaning

    The rubbish bins provided are emptied every day.
    The towels are replaced every day.

Facilities near the hotel

Convenience stores
  • Lawson

    Address: 1-5-3 Kitaueno, Taito-ku, Tokyo
    Travel time on foot 2 minutes

  • 7-Eleven

    Address: 1-8-3 Kitaueno, Taito-ku, Tokyo
    Travel time on foot 3 minutes

  • Family Mart

    Address: 7-7-6 Ueno, Taito-ku, Tokyo
    Travel time on foot 5 minutes

Supermarkets
  • Maruetsu

    Address: 5-17-11 Higashiueno, Taito-ku, Tokyo
    Travel time on foot 6 minutes
    Business hours, regular holidays: 24 hours a day

  • Cocos Nakamura

    Address: Ueno Royal Heights 1F, 1-6-6 Iriya, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 9:30-24:00, no holiday

  • KINOKUNIYA entrée ecute Ueno

    Address: 7-1-1 Ueno, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 7:00-23:00, no holidays

  • The Garden Jiyugaoka

    Address: 7-7-1-1-3096 Ueno, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 7:00-23:00, no holidays

  • Kaldi Coffee Farm Atre Ueno

    Address: 7-1-1 Ueno, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 7:00-23:00, no holidays

  • Kawauchiya

    Address: 1-2-13 Negishi, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 9:00-21:00, irregular holidays

Liquor store
  • Sanwa

    Address: 1-1-1 Kitaueno, Taito-ku, Tokyo
    Travel time on foot 3 minutes
    Business hours, regular holidays: 12:00-18:00, sometimes closed on Wednesdays

  • Kawachiya

    Address: 1-2-13 Negishi, Taito-ku, Tokyo
    Travel time on foot 9 minutes
    Business hours, regular holidays: 9:00-21:00, irregular holidays

Drug store
  • Ippondo

    Address: 1-1-5-4 Iriya, Taito-ku, Tokyo
    Travel time on foot 8 minutes
    Business hours: 10:00〜22:00

  • Kokumin Atre Ueno East

    Address: 7-1-1 Ueno, Taito-ku, Tokyo
    Travel time on foot 8 minutes
    Business hours: 7:30〜22:30

Medical institutions (offering English communication)
  • Sanno Hospital Sanno Medical Center

    Address: 8-10-17 Akasaka, Minato-ku, Tokyo
    Phone: 03-3402-3151
    Travel time by car 17 minutes
    Business hours, regular holidays: 8:30-17:30, closed on Sundays and national holidays

  • St. Luke's International Hospital

    Address: 9-1 Akashicho, Chuo-ku, Tokyo
    Phone: 03-5550-7166
    Travel time by car 10 minutes
    Business hours, regular holidays: 8:30-17:00, closed on Sundays and national holidays

  • Japan : the Official Guide [Search Medical institutions]
Currency exchange
  • Travelex

    Address: Keisei Ueno Station, 1-60 Ueno Koen, Taito-ku, Tokyo
    Travel time on foot 13 minutes
    Business hours, regular holidays: 6:15-19:00, no holidays