Ensuring a Safe and Secure Environment for Everyone
Since the health and safety of our guests and staff are paramount, we have implemented measures in accordance with industry recommendations and national CDC*1. We will also update our countermeasures as needed depending on the situation.
Public Areas
Touchless alcohol dispensers
Luggage sanitizing stations
Air purifiers
Disinfectant spray and air purifiers/ozone generators
Droplet countermeasures
Contact transmission countermeasures
Free masks
Social distancing
Staff Efforts
Safety training
Strict countermeasures
Health checks
Requirements of Our Guests and Visitors
Masks and alcohol disinfectant
Temperature and health check sheets
When feeling unwell
Cleaning Efforts
We clean all of our guest rooms with EPA*2-registered products.
We will not perform bed-making services during your stay but will provide fresh linens to guests upon request.
If you want us to collect your linens and trash bags, please leave them outside of your door, and we will collect them at a specified time.
We provide cleaning supplies upon request. If you need something, please contact the front desk.
Upon check-out, ventilate your room to ensure the safety of our staff while cleaning.
Avoiding the "Three Cs" (Closed spaces, crowded spaces, and close contact)
All facilities are kept ventilated 24 hours a day.
If you wish to speak with the front desk, we ask that you do so by phone or email in order to avoid close contact.
We ask that you avoid spending long periods of time in the lobby and other shared spaces.
We stock each guest room with several days' worth of linens and amenities. However if you require more, please fill out an order sheet available in the lobby, and we will meet your request. (Requests by email are possible at some facilities.)
*The above policy may change with or without notice depending on Japanese law or the policies of related orginizations.
*1CDC:Centers for Disease Control and Prevention
*2EPA:United States Environmental Protection Agency
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