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FAQ

Frequently asked questions

Q.​ ​Can I smoke in my room?

A.​ ​Smoking is prohibited in all rooms. If you wish to smoke, please use the designated smoking areas.

Q.​ ​Do you have any connecting rooms?

A.​ ​Connecting rooms are available depending on the hotel.

Q.I have booked two rooms. Is it possible to have adjoining rooms?

A.​ ​Please note "Adjoining rooms" in the requests section when creating a reservation.​​ ​​ ​
However, please be aware that we may not be able to accommodate your request as it depends on room availability.

Q.Do children count towards the accommation limit?

A.​ ​Tokyo: Up to 2 children ages 6 or under are not included in the number of guests.
Kyoto: Up to 2 children ages 12 or under of not included in the number of guests.

Q.​ ​What kinds of rental items are available?

A.Kitchen items: Rice cooker, toaster, peeler, knife sharpener
Living room items: iron , iron board, extension cord, vacuum cleaner, blanket
You can rent the items listed above.If you are interested in renting any of the above items, please notify us as soon as possible because there is limited availability.

Q.​ ​What is available to use in the guestrooms?

A.​ ​Each guest room is equipped with a hair dryer, toothbrush(es), cotton swab, q-tips, shampoo, hair conditioner, body soap, and hand soap.

Q.​ ​Do you clean the guest rooms every day?

A.​ ​The cleaning plan for each room depends on the number of nights you stay with us.
Every day of your stay, we will take out the garbage, exchange your towels, and replace the toilet paper.
We re-make beds and clean room once every three days.
* Additional room cleaning and bed re-making will incur additional fees.

Q.Do you have a gym within the hotel?

A.We do not have gyms.

Q.Do you offer laundry services?

A.Our hotels has laundry rooms. Some guest rooms are equipped with a washing machine.

Q.​ ​Are there any convenience stores or supermarkets near the hotels?

A.​ ​Please check the “ACCESS&MAP” information on each specific hotel website

Q.​ ​Do you have internet?

A.Wi-Fi is available free of charge in all rooms.
*You can find the Wi-Fi password in your room

Q.​ ​I have a small child - do you have bed guards?

A.Bed guards are available free of charge. Please enter "Bed guard" in the "Requests" section when you make your reservation. Please be aware, however, that numbers may be limited.

Q.I have a small child - could you fit a bed guard, please?

A.​ ​Bed guards are available free of charge. Please enter "Bed guard" in the "Requests" section. Please be aware however that numbers may be limited.

Q.Do you offer a newspaper delivery service?

A.​ ​We do not offer this service.

Q.​ ​Do you have humidifiers?

A.​ ​All rooms are fitted with humidifier and air purification systems.

Q.I have a baby who needs milk. Are there facilities to heat water in the room?

A.​ ​Your room will be equipped with an electric kettle.

Q.​ ​Is parking available?

A.​ ​Unfortunately we have no parking available for guests. Please use public transportation to reach us. If you come by car, please use one of the coin parking lots nearby.

Q.​ ​What kinds of transportation are available to the airport?

A.For details, please check each location’s “ACCESS & MAP”.

Q.​ ​Do you operate a shuttle bus between the hotel and the airport?

A.​ ​Unfortunately we do not offer a shuttle bus service.

Q.​ ​How do I get from the station to the hotel?

A.Please check the “ACCESS&MAP” information on each specific hotel website

Q.​ ​Do you serve breakfast?

A.​ ​We do not serve breakfast. However we can direct you to restaurants or coffee shops which serve breakfast in the local area.

Q.​ ​Are there any restaurants?

A.​ ​We do not have any restaurants.However we can direct you to restaurants in the local area, or you can use "demae" (delivery) services.​ ​

Q.Is room service available?

A. We do not offer room service.
Our hotels do not offer room service.

Q.​ ​What time can I check in and out?

A. Guests may check in at 3:00pm.
\Guests must check out by 11:00am.

Q.What is your cancellations policy?

A.​ ​​For our cancelation policy, please check our​ ​Accommodation Terms

Q.​ ​Can an accompanying guest check-in before me?

A.​ ​Please instruct the accompanying guest to provide the name on the reservation when checking in.
In this case, please note that our staff will need to verify your identity upon arrival.

Q.​ ​Can you look after my luggage before checking in, or after checking out?

A.​ ​Yes. Please ask at the reception.
*Please refrain from leaving anything valuable, breakable or perishable.