Luggage Delivery by MIMARU
is a reliable luggage delivery service provided by APARTMENT HOTEL MIMARU.
Free from worry about luggage throughout your travels, cherish every moment of your journey in Japan.
Carried with care, the Japanese way.
Say goodbye
to luggage worries
Exploring unfamiliar cities can be intimidating.
Let go of stress. Keep the memories.
-
After arriving, the struggle
with your luggage begins.Start luggage-free sightseeing
the moment you leave
at the airport.
-
Juggling kids and
heavy bags was total chaos!Leave your luggage with us.
Fully enjoy sightseeing
with your kids.
-
We can't find a taxi
that can carry all our luggageWe will deliver your luggage to your destination. Start your trip comfortably.
4 Reasons to choose
our Luggage Delivery Service
96.1%
Satisfaction Rate
Stable Service Performance.
We regularly receive high praise from our customers.
Delivery with Dedicated Vehicles
Your luggage will be safely delivered using dedicated trucks. We will keep you updated on the status of your luggage on the day of delivery via email. You won't have to worry about your luggage when using our detailed reservation management system.
Making a Reservation only takes 2 Minutes.
Complete your reservation using a smartphone. On the delivery day, simply bring your luggage to your designated drop-off point. Reservations are possible until 11:00 p.m. on the day before your desired delivery day, so please don't hesitate to put in a reservation even if you are in a hurry.
Delay Rate 0.1%
We have delivered 12,959 pieces of luggage. 99.9% of them were delivered on time.
*Data from May 2024 to March 2025.
Customer Feedback
I enjoyed the email updates with pics and appreciated that the luggage arrived earlier than expected
Such an amazing service! It made our last day in Japan so easy since we didn’t have to drag our luggage in the subway and trains to the airport! Thank you.
Very glad to have used this service, as our luggage became very heavy by the end of our trip. Very easy to schedule. Everything was very smooth, being able to just drop our luggage off at the hotel front desk is so very convenient. The luggage arrived without issues to the airport, and the email updates on the delivery of the luggage was appreciated. It made our last day in Tokyo so much easier. Thank you!
Everything was amazing, wow!! We went from Osaka to Nara and then Kyoto without our luggage it was incredible, thank you so much!!
Perfect! It was money well spent which freed up our time and reduce the hassle of lugging our heavy bags across public transport.
Three Example Scenarios
of how to use
our Luggage Delivery Service
Not only do we provide luggage delivery between hotels and airports, we can also deliver to other accommodations.
Customize our service to fit your travel plans and enjoy every minute of your trip.
We cover each of Japan's main 3 airports, Haneda, Narita, and Kansai,
and deliver to all 27 MIMARU locations.
Delivery from all MIMARU locations to your next accommodation.
We can deliver to non-MIMARU accommodations as well. *Please confirm the eligible delivery areas here.
We deliver from all 27 MIMARU locations
to each of Japan's main 3 airports, Haneda, Narita, and Kansai,
Pricing
Tokyo From Tokyo Area
(including Narita and Haneda)
¥ 2,600 per luggage piece
Kyoto / Osaka From Kyoto City, Osaka Area
(including Kansai Airport)
¥ 2,300 per luggage piece
Luggage/Items heavier than 30kg
- Items with a total length, width and height exceeding 180 cm
*Including snowboards with a total length, width and height exceeding 200 cm - Items weighing more than 30 kg
Valuables
- Items worth more than 100,000 JPY
- Cash, jewels, and IDs such as passports
- Items that contain personal information and require special storage
- Irreplacable manuscripts, videotapes, films, and other electronic devices and media
- Bodies and remains
Insufficently packaged items
- Cartons or luggage with lids not closed and contents exposed
- Luggage that is too small to be labeled
Dangerous goods・Delicate instruments
- Items that may pose a danger or threat to people or other goods
- Fireworks, spray cans, lighters, weapons and related items, etc.
- Home appliances containing lithium batteries (such as headphones, curling irons, power bank, etc.)
Items that require temperature control
- Vegetables, fruits, frozen and refrigerated foods (such as fresh fish or chocolate, etc.)
- Animals (cats, dogs, etc.), plants (saplings, flowers, etc.)
Fragile items
- Ceramics, glass, bottles (including fragile containers containing alcohol, seasonings, lotions, etc.)
- Musical instruments
- Artworks, antiques
Reservation
Making a reservation only takes 2 minutes using your smartphone.
Bring your luggage to your designated drop-off counter, and pick up your luggage when you arrive at your destination.
Easy and convenient.
Frequently Asked Questions
Please check here if you have any questions regarding our delivery service.
You can make a reservation on the official website below.Tokyo area reservation page : https://order.kurogo-service.com/order/create/order/?city=tokyoOsaka and Kyoto area reservation page : https://order.kurogo-service.com/order/create/order/?city=osaka
If you are still within the free cancellation period, please cancel your existing reservation once and make a new booking before the reservation deadline.Please note that we will not be able to accommodate any changes to the reservation after the deadline.*Free cancellation period = Until 7:00 pm (JST) the day before delivery*Reservation deadline = Until 11:00 pm (JST) the day before delivery
If you wish to cancel your reservation, please get in touch with us through the Contact Us page. Our customer support team wil process your cancellation request. Please note the following cancellation charges:Request made after 7:00 pm (JST) the day before delivery: 100%No prior notice: 100%
The following delivery routes are available:【Tokyo】・Between Narita Airport Terminal 1 South Wing and MIMARU locations in Tokyo・Between Narita Airport Terminal 2 and MIMARU locations in Tokyo・Between Haneda Airport Terminal 3 and MIMARU locations in Tokyo・Between two MIMARU locations in Tokyo (e.g. MIMARU Tokyo Akasaka ⇒ MIMARU Tokyo Hatchobori)・From MIMARU locations in Tokyo to other hotels (within Tokyo's 23 wards or Maihama area)【Osaka】・Between Kansai Airport Terminal 1 and MIMARU locations in Osaka or Kyoto・Between MIMARU locations in Osaka and Kyoto (e.g. MIMARU Osaka Namba North ⇒ MIMARU Kyoto Nijo Castle)・From MIMARU locations in Osaka or Kyoto to other hotels (within Osaka City, parts of Kyoto, and select areas near Kansai Airport)
Please enter the coupon code on the "Discount" field on the reservation screen.
Payment can be made using the following credit cards:Visa, MasterCard, JCB, American Express, and Diners Club.
We can issue official receipts. Please get in touch with us through the Contact Us page.
This service is available exclusively for guests staying at MIMARU.We kindly ask non-guests to use other delivery services.
When at the airport, please proceed to the JAL ABC counters at each airport.When at a MIMARU location, please proceed to the front desk.For detailed locations and pick-up times of the JAL ABC counters at each airport, please check the link below.Narita AirportHaneda AirportKansai Airport
If you miss the airport counter’s 2:00 pm deadline, your luggage can be delivered the next day.
We offer free luggage storage for up to 10 days from the day you send your luggage.For storage beyond 10 days, a fee of 1,000 JPY (1,100 JPY including tax) per item per night will apply.
■Narita AirportCounter Business Hours: 7:00~21:00■Haneda AirportCounter Business Hours: 4:00~23:00■Kansai AirportCounter Business Hours: 6:30~22:30■Customer Support9:00~20:00
Please please get in touch with us through the Contact Us page within 7 days of receiving your luggage.For detailed information on compensation for loss or damage, please refer to the service terms and conditions.Hand Luggage Delivery Service Terms
This website uses cookies.Details