We have confirmed that some suspicious messages pretending to be MIMARU or reservation websites are being sent to customers.
These messages may be sent through apps such as WhatsApp and may include unsafe links to fake websites.
Please be aware that we do not ask customers to make payments or access other websites without a valid reason. If you receive a suspicious message claiming to be from us, please do not open any links or make any payments.
We sincerely apologize for any concern or inconvenience this situation may cause our guests.
*A phishing website is a fake website designed to imitate a legitimate website to steal personal information, credit card details, or other sensitive data.
Contact Information
• For matters related to reservations:
Please contact the location where you made your reservation directly.
• For general inquiries:
Please contact the Customer Relation Department at customer-mimaru@mimaruhotels.com