We have confirmed that some guests who made reservations with us through the accommodation booking website “Booking.com” have received suspicious messages impersonating MIMARU or “Booking.com.”
These messages may be sent through WhatsApp or similar services and may contain unsafe URL links that could direct users to phishing websites.
Please note that MIMARU and Booking.com will never send payment requests or ask guests to access external payment websites without a legitimate reason. If you receive such a message, please do not click on any external links or make any payments.
We sincerely apologize for any concern or inconvenience this situation may cause our guests.
“Phishing websites” are fraudulent websites designed to imitate legitimate websites to steal personal information such as credit card details and account information.
Contact Information
“Booking.com” has established a dedicated customer support contact point regarding this matter. For details about the incident or if you have any questions, please contact their support center.
Booking.com Customer Service +81-3-6743-6650 (Available 24 hours)
Help Center: https://secure.booking.com/content/cs.html
News Room
For inquiries to MIMARU, please contact:
Cosmos Hotel Management Customer Relation Department
customer-mimaru@mimaruhotels.com
• For matters related to reservations:
Please contact the location where you made your reservation directly.
• For general inquiries:
Please contact the Customer Relation Department at customer-mimaru@mimaruhotels.com