We have recently confirmed cases of suspicious messages impersonating MIMARU hotels or hotel reservation websites.
These messages may be sent via apps such as WhatsApp or by email and may contain unsafe links directing users to fraudulent websites.
Please note that MIMARU will never ask customers to make payments or visit external websites through suspicious or unsolicited messages. If you receive a suspicious message claiming to be from MIMARU, please do not click any links or make any payments.
We sincerely apologize for any concern or inconvenience this may cause our guests.
*A phishing website is a fraudulent website designed to imitate a legitimate website in order to steal personal information, credit card details, or other sensitive data.
Contact Information
・For reservation-related inquiries:
Please contact the MIMARU property where you made your reservation directly.
・For general inquiries:
Please contact the Customer Relations Department at customer-mimaru@mimaruhotels.com.