FAQ

Yes, all rooms are non-smoking. However, we have a smoking area at each hotel.

Connecting rooms are available at some branches.

Some properties provide accessible rooms, and each MIMARU property has recommended wheelchair-friendly rooms, along with access information through our universal design tools. Additionally, we have a Communication Sheet available for you to share any special requests.
For more details, please refer to the following link.https://mimaruhotels.com/en/experience/accessible-tourism/

When booking, please make a note in the comments section requesting to be assigned adjacently. We will do our best to meet your request, but please understand that this may not be possible depending on hotel occupancy.

An additional two children ages six and younger may reside in the same room past room capacity.

Available rental items vary by MIMARU property.
For more details, please contact us directly.

MIMARU offers the following services at all locations:

We provide items such as shower chairs, bath safety rails, portable safety rails, bath mats, and bed guards for children. For more details, please refer to the following link:https://mimaruhotels.com/en/experience/accessible-tourism/

We provide shampoo, conditioner, body soap, face and hand soap, dishwashing detergent, kitchen paper, dish sponges, deodorant spray, tissue paper, coffee, and tea.

Cleaning during your stay

Towels will be changed, garbage will be collected and liquid supplies in the room will be replenished every day during your stay.
Counting from your check-in date, we will change the sheets, beds will be made and rooms will be vacuumed on the 4th, 7th and 10th day of your stay. After that, sheets will be changed, beds will be made and rooms will be vacuumed every 3 days.

Workout facilities are available at select MIMARU branches. For more details, check out the Services page of each hotel on our website.

Laundry facilities are available at each hotel and within the guest rooms at select MIMARU branches.

All MIMARU hotels are located near major train stations within the city and are close to both convenient stores as well as supermarkets. For more details, please contact the hotel directly.

Every room comes equipped with free Wi-Fi.

We can keep your luggage for you during the front desk hours of 7:00 a.m. to 10:00 p.m. on the day of your check-in or check-out.
Some facilities charge for luggage storage on the day of check-out.
In addition, there is a fee for luggage storage if you need us to take care of your luggage outside of the specified condition above.
Please contact each hotel for details, including storage fees, as there is a limit to the amount of luggage that can be stored.
Please note that valuables, fragile items, and food cannot be accepted for storage.

It is possible to send us your luggage in advance before your check-in date. Please be sure to send any luggage using the same name of your hotel reservation. We may not be able to confirm your luggage if it was sent using the name of one of your travel companions instead.
Additionally, there will be a charge if you want us to keep any luggage before your check-in date.
Please contact each hotel directly for details such as storage fees.
Note that we cannot store valuables, fragile items, or food items.

For child safety reasons, we only provide free baby crib services for infants ages 2 below. If you wish to reserve a crib, please make a note on your reservation in the comments section when booking. Please understand in advance that we have a limited number of cribs at each facility.

For child safety reasons, we only provide free bed guard services for children ages 2 over. If you wish to reserve a bed guard, please make a note on your reservation in the comments section when booking. Please understand in advance that we have a limited number of cribs at each facility.

No, we do not provide this service.

We provide a two-in-one air purifying humidifier in each guest room.

There is an electric kettle available in each guest room.

Breakfast services are available at select MIMARU branches. At locations where it is not offered, we can provide you with cafe and restaurant information in the vicinity of the hotel.

No, there are no restaurants within our hotels. Please inquire at the hotel reception for dining recommendations in the vicinity of the hotel. Guests are permitted to use food delivery and take-out services at our hotels.

No, we do not provide room service. Please inquire at the hotel reception for dining recommendations in the vicinity of the hotel. Guests are permitted to use food delivery and take-out services at our hotels.

No, there are no parking lots available at our hotels. However, we recommend using public transport, as every MIMARU branch is located conveniently and is easily accessible from major stations. If you plan on arriving by car, please park it at a paid parking lot within the vicinity of the hotel. For more parking information, check out the Nearby facilities page of each hotel on our website.

For specific details, please check the webpage for each hotel on our official website.

No, we do not provide shuttle bus services.

For directions, check out the Route search section of each hotel on our website.

For minors wishing to stay at our hotels, we require your parent(s) or guardian(s) to fill out and sign our Consent Form for Underage Accommodation using a touchscreen device.
The personal information you provide will be limited to the sole purpose of receiving the consent of your parent(s) and/or guardian(s).

There will be additional fees for check-ins and check-out outside of the above hours. Please note that we may not be able to meet your request depending on room availability.

The standard cancellation policy is detailed in the Accommodation Contract. However, the cancellation policy may differ depending on the plan. Please confirm your cancellation policy when you book.

Yes, please provide us with the name on the reservation when checking in. However, please understand that we will be required to confirm the identity of anyone checking in late.

Click either the Login/Sign Up button on the Members Rate of the search results screen or the Login button located at the top right of the search results screen followed by the Sign Up button on the following screen. Then, put in your name, email address, and a password.

【Benefit 1】5% off the Best Rate Plan
【Benefit 2】Earn 1,000 points for each night you stay

An email address is necessary to sign up for the membership program.

You can change your registered information from the My Account (Membership Page).

You can change your registered information from the My Account (Membership Page).

Forgotten passwords can be reset from the "Forgotten Password" link on the login screen

Changes to your registered information cannot be made via phone call. Please make any changes from the My Account (Membership Page) screen.

Check here for the Terms of Membership

If a password is entered incorrectly 6 times, the account will be temporarily locked for 1 hour. Once the account has been unlocked, please reset your password via the 「Forgotten Password」link on the login screen.

If you would like to cancel your membership, please follow the instructions below:
1．Log in to your account.
2．Click on the "My Account" tab.
3．Click on the "Cancel Membership" button at the bottom of the page.

This membership program does not apply to reservations made through other reservation websites. Please register as a member and make your reservation through MIMARU's official website.

Points will be added to your account 3 days after you check out. They will expire 2 years after your check-out date. Expired points will be automatically deducted.

For details about your accumulated points, please check the My Account (Membership Page).

To use points, log in to your member account. Once you have decided on an accommodation plan or room and click "Book," you will be taken to the guest details screen. If you have points available to use, there will be a line here to enter the number of points you wish to use.

Points cannot be applied after making a reservation. If you would like to use your points, please cancel your reservation and remake it with points applied.

Points cannot be transferred.

In the event a reservation with points applied is canceled, the points will not be deducted and will be readded to the available total. However, if the points are past their expiration date when the reservation is canceled, they will not be readded.

Promo codes can still be applied after using the membership discount and/or points.