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COVID-19 Policies

Information Regarding Our COVID-19 Policies

For information about our COVID-19 preventative measures at MIMARU, click here.

Guest Rooms

Are all rooms non-smoking?

Yes, all rooms are non-smoking. However, we have a smoking area at each hotel.

Do you have connecting rooms available at your hotels?

Connecting rooms are available at some branches.

I booked 2 rooms and would like them to be assigned beside one another. Is that possible?

When booking, please make a note in the comments section requesting to be assigned adjacently. We will do our best to meet your request, but please understand that this may not be possible depending on hotel occupancy.

Do children count towards room capacity?

  • Tokyo: An additional two children ages six and younger may reside in the same room past room capacity.

  • Kyoto /Osaka: An additional two children ages twelve and younger may reside in the same room past room capacity.

What kinds of rental items do you have?

  • Kitchen: rice cookers, toasters, peelers, knife sharpeners, etc.

  • Living Area: iron & iron boards, extension cords, vacuums, etc.

Rental items vary among MIMARU branches.
For more details, check out the Services page of each hotel on our website or contact the hotel directly.

What amenities do you provide?

Every room comes with a hair dryer, shampoo, conditioner, body soap, as well as face and hand wash. Items such as toothbrushes and Q-tip sets are available at the hotel reception.

What type of room cleaning services do you provide?

*As MIMARU is an apartment-style hotel, our cleaning services may differ from other hotels. Please see the details below.

Cleaning during your stay

  • During your stay, we will replace the towels, empty the trash and refill the paper and liquid amenities in your room every day.

  • We will change the bedsheets, make the beds and vacuum the floor on the fourth, seventh, and tenth days of your stay, counting from the day you checked in.

  • We will continue to change the bedsheets, make the beds and vacuum the floor every three days for the duration of your stay.

*Additional cleaning is available for a fee. Please ask hotel staff for details.
*The cleaning service may differ for long-term stays. Please contact the hotel for details.

To prevent the spread of COVID-19, our cleaning services have temporarily changed. For details, please see “ Our COVID-19 Policies“.

Are there workout facilities at your hotels?

Workout facilities are available at select MIMARU branches. For more details, check out the Services page of each hotel on our website.

Do you have any laundry facilities?

Laundry facilities are available at each hotel and within the guest rooms at select MIMARU branches.

Are there any convenience stores or supermarkets close to your hotels?

All MIMARU hotels are located near major train stations within the city and are close to both convenient stores as well as supermarkets. For more details, please contact the hotel directly.

Services

What internet services do you provide?

Every room comes equipped with free Wi-Fi.

※Wi-Fi login details are available at check-in.

Do you provide luggage storage options before check-in and upon check out?

We are able to store your luggage for you at the hotel reception. However, please contact the hotel directly if you wish to use this service, as storage rules (e.g. storage time & capacity) vary among each hotel. Please understand that we are unable to accept valuables, fragile items, and perishable goods.

Do you provide luggage shipping services?

Yes, we provide luggage shipping services at our hotels and are able to accept your luggage prior to your arrival. However, we ask that you note your reservation name on the shipping label so that our staff can confirm your booking. Please understand in advance that we are unable to accept perishable goods, refrigerated and frozen items, as well as valuables.

Since delivery times vary depending on each facility, please contact the hotel for more information.

Do you offer baby crib rental services?

For child safety reasons, we only provide free baby crib services for infants ages 2 below. If you wish to reserve a crib, please make a note on your reservation in the comments section when booking. Please understand in advance that we have a limited number of cribs at each facility.

Do you have bed guards available at your facility for toddlers?

For child safety reasons, we only provide free bed guard services for children ages 2 over. If you wish to reserve a bed guard, please make a note on your reservation in the comments section when booking. Please understand in advance that we have a limited number of cribs at each facility.

Do you provide newspaper delivery services?

No, we do not provide this service.

Is there a humidifier available in each room?

We provide a two-in-one air purifying humidifier in each guest room.

I have a nursing infant who is still on baby formula. Is there a way for me to heat water in my room?

There is an electric kettle available in each guest room.

Dining Services

Do you provide breakfast services?

Breakfast services are available at select MIMARU branches. At locations where it is not offered, we can provide you with cafe and restaurant information in the vicinity of the hotel.

Does each hotel have a restaurant?

No, there are no restaurants within our hotels. Please inquire at the hotel reception for dining recommendations in the vicinity of the hotel. Guests are permitted to use food delivery and take-out services at our hotels.

Do you provide room service?

No, we do not provide room service. Please inquire at the hotel reception for dining recommendations in the vicinity of the hotel. Guests are permitted to use food delivery and take-out services at our hotels.

Transportation Information

Are there parking lots at your facilities?

No, there are no parking lots available at our hotels. However, we recommend using public transport, as every MIMARU branch is located conveniently and is easily accessible from major stations. If you plan on arriving by car, please park it at a paid parking lot within the vicinity of the hotel. For more parking information, check out the Nearby facilities page of each hotel on our website.

What kinds of transportation options are available from the airport to the hotel?

For specific details, please check the webpage for each hotel on our official website.

Do you provide shuttle bus services from the airport to your hotels?

No, we do not provide shuttle bus services.

How do you get from the station to your hotel?

For directions, check out the Route search section of each hotel on our website.

Accommodation Policies

Are minors (ages 17 and under) allowed to book and stay at MIMARU hotels without being accompanied by an adult?

For minors (ages 17 and under) wishing to stay at our hotels, we require your parent(s) or guardian(s) to fill out and sign our Consent Form for Underage Accommodation using a touchscreen device.
The personal information you provide will be limited to the sole purpose of receiving the consent of your parent(s) and/or guardian(s).

※The above form will require the use of a touchscreen device. If you do not own a device with touchscreen capabilities, please click here to download and print our consent form, then have it signed by a parent or guardian.

What time is check-in/check out?

  • Check In : From 3:00 PM

  • Check Out : Till 11:00 AM

What is your cancellation policy?

The standard cancellation policy is detailed in the Accommodation Contract. However, the cancellation policy may differ depending on the plan. Please confirm your cancellation policy when you book.

Can I check in before the person who booked the reservation does?

Yes, please provide us with the name on the reservation when checking in. However, please understand that we will be required to confirm the identity of anyone checking in late.

Best rate

Conditions involving our best rate

We guarantee our best rate when the below conditions apply:

  • Same hotel

  • Same accommodation plan

  • Same reservation dates

  • Same number of individuals on the reservation

  • Same room type

  • Same services, sales conditions, and cancellation policy

Caution Regarding Our Best Rate

We guarantee our best rate (lowest price) at the time of booking when comparing the prices on our official webpage to other online booking agents under the exact same booking criteria.

※Conditions are not applicable in the case of sales transitions not directly made with the hotel, such as auctions, travel agencies/travel agents, individual sales, etc.
※In the case that the accommodation fee differs for two bookings with the same room capacity, the two bookings are treated as differing room types.
※If you encounter a cheaper price on another webpage, upon completing your booking on our official webpage, please email the hotel facility within 24 hours of booking. Be sure to include a screenshot which lists the accommodation fee (tax included).

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