FAQ about Covid-19 measures
What does MIMARU do to ensure hygiene standards in common areas ?
In addition to regular cleaning, we take the following extra measures:
・Areas such as the front desk, the inside of the elevator (including buttons), door handles, public restrooms, etc. are regulary disinfected.
・In order to safely maintain social distances, information guides are displayed around the hotel.
・Some gyms, recreation areas, etc. are temporarily out of service. (They will be re-opened once it is safe to do so).
What does MIMARU do to ensure the hygiene standards in guest rooms ?
・Rooms are regularly ventilated.
・The cleaning staff wear masks, gloves and use alcohol and other effective means to thoroughly sterilize the room (including remote controls, switches, door knobs, etc.).
In addition, the "Snorlax" in the Pokemon Room will be sprayed with a disinfectant spray or rubbing alcohol at checkout, and will be replaced or cleaned if obvious stains are found.
What about room cleaning during our stay?
We ask that you leave the room during cleaning to ensure social distancing is maintained. If you do not require any cleaning, please inform the staff upon check-in. We will guide you through our policies for things like garbage disposial etc.
However, we do not provide cleaning during your stay if you are under observation after quarantine. Thank you for your understanding. Garbage and used linen will be collected if placed in front of the room door by the designated time. We can also provide fresh linen and cleaning tools if needed.
What measures will be taken if a Covid-19 infection is confirmed in the facility?
When a Covid-19 infection is confirmed, based on the government policy and action plan, we will cooperate with the relevant authorities and implement the necessary measures appropriately.
About employee new coronavirus measures
The temperature will be measured when you go to work. We perform frequent hand washing and disinfection of the equipment used. If you feel unwell, you will be immediately returned to work, and will be returned to work after a thorough follow-up in accordance with government policy.
Request during the stay
To protect the health of our customers and employees, we ask our guest to do the following:
・Please allow us to check your body temperature upon check-in and fill out the health check sheet.
・Please wear a mask at the hotel.
・Please maintain a social distance.
・If you feel unwell, please notify the front desk staff.
・Please kindly understand that the staff will serve you while maintaining a social distance.
What are the safety and security points unique to MIMARU?
MIMARU is an apartment-style hotel, and our spacious guest rooms have a kitchen and a dining room (and a washing and drying machine depending on the facility), so you can minimize your contact with the outside and enjoy a meal or just relax. Needless to say that out staff is onsite 24hours, ready to help you at the front desk if you have any questions or requests.